Products are free of damage and breakage when your order is shipped from Skin Mind Beauty and Hair. Products are wrapped carefully to avoid any damage in transit, however occasionally accidents do happen and if, on opening your parcel you find a damaged product please email/phone Skin mind beauty and hair within 48 hours.
If there is any other problem with your order please email us within 48 hours to initiate discussion. There are no refunds, exchanges or credits if a claim is not made within 10 days from purchase. There is no exchange, refund or credit for a product simply because you do not like it. We will refund or give a credit if an order is shipped in error.
If you find you have a problem with a product outside the 10 days please inform us, however we reserve the right to issue a store credit or not depending on each individual case once the product has been returned. Postage is to be paid by the customer.
If a parcel is lost in transit we will assist you to deal with the relevant shipping company, however, once the parcel has been dispatched it can no longer be our responsibility and we will not refund, give a credit or replace the lost item.